Product FAQ
Why isn't my tracker's location updated?
If the device is online, but it is not updated in real-time, please set the 'location reporting strategy', and the location will be reported according to configuration.
Why is the tracker offline?
1. If you use the Asset Tracker or Personal Tracker series, there is a power-saving mode in which the tracker will sleep at regular intervals.
2. If the signal strength around the device and the GSM signal are weak or absent, the connection between the device and the platform will be interrupted, and it will show offline.
3. If the device is in the depths of the parking lot, or surrounded by crowded buildings or tunnels, the signal will be worse than usual, and the probability of the device dropping will be higher.
4. If the SIM card is in arrears and cannot work normally, resulting in the device being unable to connect to the network, the device will be displayed offline.
How do I track cars/assets/people?
Support 2 operation modes:
1.Platform mode: you can check the latest location and status of your device with the BAANOOL IOT PC version (URL: https://www.baanooliot.com) platform.
2.Use the BAANOOL IOT APP: we provide an APP for Android/iOS phones.
Platform FAQ
Why does the IMEI number not exist when binding?
The IMEI number has not been imported into the platform, please provide your IMEI to your purchasing dealer or send an email to info@coban.net to solve it.
Why can't I receive the verification email when registering and changing my account password?
1. Please check your spam folder.
2. Check if there is a blacklist in the email
3. Change to another email
How long is the historical track information of the platform stored?
In order to ensure the safety of the customer's vehicle, the platform track information is saved 180 days.